Jon Florence - Xima Software - AI In The Contact Center
Jon Florence is the SVP of Industry Solutions at Xima Software. He is based in South Jordan, Utah. Xima is a contact center software company that is focused on AI solutions. Peter Ryan called Jon to d...
17 Jul 202532min
Thomas Oronti - Advensus - From Beaches to BPO: How the Dominican Republic Became a CX Star
Thomas Oronti is the CEO at Advensus. He is based in Santo Domingo, Dominican Republic. The CX Files has explored many different nearshore options in the Caribbean region, but has never explored the D...
10 Jul 202530min
PANEL: In Face of Stagnating Favorability Ratings, What's Next for South African Offshore CX?
PANEL: In Face of Stagnating Favorability Ratings, What's Next for South African Offshore CX? When Ryan Strategic Advisory published the most favorable offshore location study last May, South Africa h...
3 Jul 202540min
Pete Jones - Grypp - Why Are We Still Asking Agents to Work with Their Eyes Shut?
Pete Jones is the founder and CEO of Grypp. He is based in the UK between London and Birmingham. Grypp is a visual platform that aims to help contact centers and the agents working within them see wha...
26 Jun 202535min
Mythbusting AI In CX - The Truths No One Tells You
Nicola Collister and Jerry Briggs talk to Peter Ryan about AI in CX We have talked many times on this podcast about AI and the hype aound what it can do for CX designers and managers. But what can it ...
19 Jun 202542min
Owen Campbell - Kura - How BPOs Can Work With Regulated Industries
Owen Campbell is the operations director at Kura. He is based in Glasgow, Scotland. Kura is a BPO based in the UK, but also with operations in South Africa. They have a number of clients from various ...
12 Jun 202524min
David Neale - GBPO Solutions - Building Trust In BPO Sales Claims
David Neale is the Founder and CEO of GBPO Solutions. He is based in the UK. David has experience as a buyer of BPO services and as a representative of BPOs. With this insight he decided that one of t...
5 Jun 202532min
CXOutsourcers 2025 - Feedback From Munich Delegates
The 2025 CXOutsourcers event took place earlier in May in Munich, Germany. Peter called on a few of the delegates to get their feedback and key takeaways from the event. https://cxoutsourcers.com/ ht...
29 Mai 202530min
