Mark Zucker - MCVO Talent - Four Weddings And A BPO
Mark Zucker is the Co-Founder of MCVO Talent Outsourcing. He is based in Chicago, Illinois. Mark shares his journey from founding a wedding album manufacturing company (almost 30 years ago) to starti...
22 Mai 202525min
Martin Hill-Wilson - Brainfood Training - Beyond The Hype... How Is AI Really Changing CX?
Martin Hill-Wilson is the founder of Brainfood Training and Brainfood Consulting. He is based in Milton Keynes, close to London, UK. Martin has a long history as a leader inside the CX and BPO industr...
15 Mai 202544min
Michael Aronowitz - VXI - The Reality Of Creating A Profit Center With Your CX Team
Michael Aronowitz is the Senior Vice President of Revenue Growth at VXI Global Solutions. He is based in Miami, Florida. Mark Hillary called Michael to discuss the importance of turning contact center...
8 Mai 202526min
Jonas Berggren - The CX (R)evolution Book
Jonas Berggren writes the popular Transform Customer Service newsletter on LinkedIn. He is the Chief Business Development Officer EMEA and member of the executive leadership team at Transcom. Jonas is...
30 Apr 202522min
Amas Tenumah - Amas Talks - The Worst Job in Corporate America Is in a Call Center
Amas Tenumah is the host of the Amas Talks podcast. He is based in Oklahoma City, Oklahoma, US. Amas has a long history focused on customer service and service innovation. He regularly advises compani...
24 Apr 202536min
Phil Kitchen - Customer Contact Panel - Jamaica Is Moving Beyond The Nearshore
Phil Kitchen is the Founder & Managing Director of Customer Contact Panel. He is based in Sheffield, UK. He recently attended the Outsource 2 Jamaica conference in Montego Bay, Jamaica. Peter Ryan cau...
17 Apr 202525min
Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!
Juan Caire is Co-Founder and CEO of Alliance BPO Services, based in Hermosillo, Sonora, Mexico. Jim Farnsworth is the CEO and Founder of Octayne Ventures, based in Denver, Colorado. Peter recently vis...
10 Apr 202525min
Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?
Chris Dumpleton is the Chief Sales Officer at Limitless Technology. He is based in London, UK. Limtless is a GigCX platform that offers a connection to freelance customer service agents to brands - re...
3 Apr 202542min
