Get Out of Wrap - Contact Centre Chat

Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals. We then c...

1 Mar 202436min

Meet Andy Roberts CEO of Sabio. Sabio are known to most people in the industry as innovators and great supporters of both people and the industry as a whole. This is a unique opportunity to hear abou...

23 Feb 202438min

As well as being a lovely human being Chris is an expert in quality in the contact centre world and joins me on this latest episode to talk about the launch of a new service & all things quality & sha...

16 Feb 202452min

Steven Miller has spent his career in contact centres - starting on the phones and then moving into planning. A subject matter expert Steven is a multiple award winner and shares his story and tips in...

9 Feb 202442min

Sir John Kirwan or JK is a rugby & All Black rugby legend who played 63 tests & scored 35 tries, he was in the team who won the first ever rugby world cup and has been honoured for his services to men...

2 Feb 202453min

Join me chatting to Jackie about the UK National Contact Centre Awards - the deadline for nominations is approaching so this episode will give you everything you need to know.

31 Jan 202434min

Jo Bonser is an expert on people based leadership, coaching and creating the right environment for your teams to thrive a great way to start the podcast in 2024

26 Jan 202439min

Everyday in the Team Leader Community I do a Live Stream where we chat about all things leadership in contact centres. Today Pete & Barry shared so many great things about how candour can help you lea...

15 Des 202338min