Get Out of Wrap - Contact Centre Chat

Part 2 - Sandra Thompson on Emotional Intelligence. A great episode to see in 5 years of Get Out of Wrap and Sandra demonstrates her own EI by getting me a cake ! In this episode Sandra shares more gr...

31 Mai 202442min

Sandra Thompson is an expert on Emotional Intelligence and Founder of Ei Evolution and is on a mission to equip leaders with this vital skill. Engaging, knowledgeable and fun this is a must listen 💜

3 Mai 202449min

Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.

19 Apr 202421min

Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client ser...

9 Apr 202443min

David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.

15 Mar 202444min

Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals. We then c...

1 Mar 202436min

Meet Andy Roberts CEO of Sabio. Sabio are known to most people in the industry as innovators and great supporters of both people and the industry as a whole. This is a unique opportunity to hear abou...

23 Feb 202438min

As well as being a lovely human being Chris is an expert in quality in the contact centre world and joins me on this latest episode to talk about the launch of a new service & all things quality & sha...

16 Feb 202452min