#193 Jordan Powell on the transition from Agent to Team Leader
The first in a new series of podcasts featuring people from the Team Leader Community. Jordan Powell in Corporate Sales Team Leader at Gravity and also a big part of the Team Leader Community. In this...
8 Jul 202424min
#192 - GOOW TV - 25th June
What is on your music playlist ? What are the top factors that affect Customer Loyalty ? What are the struggles for agents in our industry when it comes to systems ? We covered this and much more in ...
28 Jun 202439min
#191 GOOW TV ft. Morris Pentel
Join me and everyone who watches Get out of Wrap TV on Linkedin (every Tuesday at 10am UK time) as we chat about contact centres. In this episode we are joined by Morris Pentel who shares just what we...
12 Jun 202439min
#190 Sandra Thompson on Emotional Intelligence - Part 2
Part 2 - Sandra Thompson on Emotional Intelligence. A great episode to see in 5 years of Get Out of Wrap and Sandra demonstrates her own EI by getting me a cake ! In this episode Sandra shares more gr...
31 Mai 202442min
#189 Sandra Thompson on Emotional Intelligence pt.1
Sandra Thompson is an expert on Emotional Intelligence and Founder of Ei Evolution and is on a mission to equip leaders with this vital skill. Engaging, knowledgeable and fun this is a must listen 💜
3 Mai 202449min
#188 - A Team Leader Day at SSCL
Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.
19 Apr 202421min
#187 Chara-Lea Pidduck shares her inspiring story
Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client ser...
9 Apr 202443min
#186 - David Holmes author of Leading the Line comes on to chat about the book
David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.
15 Mar 202444min
