The Break Room - a Linkedin Live Audio event
Join me, Danny, Kerry, Scott, Daryn and Dara as we chat about how life has changed for agents, interviews, loyalty and fantasy football. Linkedin Audio is a Live event and The Break Room is a chance ...
4 Sep 202456min
GOOW TV Panel - Performance Management
On today's Linkedin Live GOOW TV we had our first ever panel. I was joined by Dan Light of Different Edge, Pete Dunn of BPA Quality and Danny Wareham of Firgun to talk about Performance Management in ...
13 Aug 202445min
The Break Room - a Linkedin Audio Event
The Break Room is a Live Linkedin Audio event bought to you by Get Out of Wrap. We started talking about academies (grad bays) in Contact Centres initially but as its a live event we started talking ...
5 Aug 202439min
#198 - Nadine Edmondson of Evaluagent on maximising QA & NPS
Nadine Edmondson is Director of Product Marketing & GTM at Evaluagent and is at the cutting edge of whats going on at Evaluagent with their AI driven QA, XNPS and gamification. It's a great conversa...
2 Aug 202441min
#197 GOOW TV - Are agents being asked to come back in to Contact Centres
In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications. We also chatt...
24 Jul 202445min
#196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement
In this episode from GOOW TV (every Tuesday on Linkedin - 10am GMT) I am joined by Rob Wilkinson of Evaluagent who shares his thoughts on NPS and what Evaluagent are up to in transforming how we under...
17 Jul 202438min
#195 - The ECCCSA's with new Chair of the Judges - Moira Clark and Director of Operations - Jackie Pringle
With a week to go until the deadline for nominations for the European Contact Centre & Customer Service Awards ( the ECCCSA's) I sit down to chat with the new Chair of the Judges - Moira Clark and Awa...
12 Jul 202431min
#194 - GOOW TV on Training & Agent In-Call Knowledge
On this weeks GOOW TV (every Tuesday 10am on Linkedin Live) we chatted about our favourite subjects at school and then onto what we thought needed to be improved for agents training in contact centres...
9 Jul 202439min
