#198 - Nadine Edmondson of Evaluagent on maximising QA & NPS
Nadine Edmondson is Director of Product Marketing & GTM at Evaluagent and is at the cutting edge of whats going on at Evaluagent with their AI driven QA, XNPS and gamification. It's a great conversa...
2 Aug 202441min
#197 GOOW TV - Are agents being asked to come back in to Contact Centres
In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications. We also chatt...
24 Jul 202445min
#196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement
In this episode from GOOW TV (every Tuesday on Linkedin - 10am GMT) I am joined by Rob Wilkinson of Evaluagent who shares his thoughts on NPS and what Evaluagent are up to in transforming how we under...
17 Jul 202438min
#195 - The ECCCSA's with new Chair of the Judges - Moira Clark and Director of Operations - Jackie Pringle
With a week to go until the deadline for nominations for the European Contact Centre & Customer Service Awards ( the ECCCSA's) I sit down to chat with the new Chair of the Judges - Moira Clark and Awa...
12 Jul 202431min
#194 - GOOW TV on Training & Agent In-Call Knowledge
On this weeks GOOW TV (every Tuesday 10am on Linkedin Live) we chatted about our favourite subjects at school and then onto what we thought needed to be improved for agents training in contact centres...
9 Jul 202439min
#193 Jordan Powell on the transition from Agent to Team Leader
The first in a new series of podcasts featuring people from the Team Leader Community. Jordan Powell in Corporate Sales Team Leader at Gravity and also a big part of the Team Leader Community. In this...
8 Jul 202424min
#192 - GOOW TV - 25th June
What is on your music playlist ? What are the top factors that affect Customer Loyalty ? What are the struggles for agents in our industry when it comes to systems ? We covered this and much more in ...
28 Jun 202439min
#191 GOOW TV ft. Morris Pentel
Join me and everyone who watches Get out of Wrap TV on Linkedin (every Tuesday at 10am UK time) as we chat about contact centres. In this episode we are joined by Morris Pentel who shares just what we...
12 Jun 202439min
