#202 - Sarah Hunt of DDC Os - lndustry Legend
In this episode of the Get Out of Wrap podcast, Martin chats with Sarah Hunt from DDC Outsourcing, exploring her career journey and insights into the contact center industry. Sarah discusses her trans...
11 Okt 202436min
#201 - Ian Chappell of Centrical on Team Leader performance and support
ian is an awesome guy and we talk about his career and then about a subject we are passionate about but is often overlooked and that is Team Leaders. Thankfully Centrical have focused on Team Leaders...
24 Sep 202447min
Get Out of Wrap TV - Sept 17th - 80th Show
What was your nickname at school ? What does our industry need to do better to attract talent ? Two great events coming up Join me and the GOOW community to chat about these questions and more on ...
17 Sep 202438min
#200 - The 200th episode of Get Out of Wrap
To celebrate hitting this milestone I asked for lots of you awesome people to come and say hi ! Thanks for always supporting me - whilst I do it on my own, I really don't x Heres to the next 200 and m...
13 Sep 202426min
#199 Helen & Pete of BPA Quality on Consumer Duty one year on.
**One year into Consumer Duty—are we truly putting customers first?** In our latest podcast episode, I had the pleasure of diving deep with Helen Manahan and Pete Dunn from BPA Quality about the imp...
6 Sep 202449min
The Break Room - a Linkedin Live Audio event
Join me, Danny, Kerry, Scott, Daryn and Dara as we chat about how life has changed for agents, interviews, loyalty and fantasy football. Linkedin Audio is a Live event and The Break Room is a chance ...
4 Sep 202456min
GOOW TV Panel - Performance Management
On today's Linkedin Live GOOW TV we had our first ever panel. I was joined by Dan Light of Different Edge, Pete Dunn of BPA Quality and Danny Wareham of Firgun to talk about Performance Management in ...
13 Aug 202445min
The Break Room - a Linkedin Audio Event
The Break Room is a Live Linkedin Audio event bought to you by Get Out of Wrap. We started talking about academies (grad bays) in Contact Centres initially but as its a live event we started talking ...
5 Aug 202439min
