Get Out of Wrap - Contact Centre Chat

With circa 20 years behind him leading contact centres after starting on the phones Clayton made the jump to start his own business in leadership coaching. If you know Clayton you know what an awesome...

21 Des 202250min

A brief summary of whats next for me and the podcast plus some industry news and details about the next three guests.

16 Des 202214min

Andy Watts is a subject matter expert when it comes to some of the best cutting edge technology in our industry and in this episode I get to learn loads from chatting to him and I hope you do too.

9 Des 202242min

Eugene Neale of Loveholidays chats chatbots...or rather digital assistants and the impact they can have on your contact centre. It was a pleasure to speak to someone who is at the forefront of conver...

30 Nov 202250min

Jeanette comes on the show and talks all about her career and about some of the cool stuff Jabra are doing to help agents wellbeing and provide coachable information in the moment. Jeanette comes fro...

18 Nov 202237min

Francesca Randle, Kelly Bristow and Josh Homans of Cactus Search discuss volume recruitment and how its changed post covid, brexit and amidst a talent shortage. They share thoughts and great tips on; ...

11 Nov 202259min

Peter Krykant is an amazing human being who through his efforts in helping those in need of help in our society namely homeless people and those struggling with addiction has been recognised and inter...

9 Nov 20221h

Phil Anderson of The Forum is an awesome guest and true advocate of our industry and is someone truly passionate about learning. Join me as we hear from Phil on; 1. Why should you listen to this - wh...

4 Nov 202256min