#132 Chatting with Steve Mosser - Founder & Group CEO of Sensee
We've all experienced the revolution of home working as a result of the pandemic - what is it's future, is it here to stay ? How do you deal with isolation of homeworkers? What are the limitations and...
28 Okt 202246min
#131 Luke Dobson of CloudCCaaS
I've known Luke a long time and we worked together in Turkey so it was great to chat to him on the podcast. We chatted about Luke's early days as an agent on the phones in Australia all the way throug...
30 Sep 202248min
#130 Phil Jordan - Head of Contact Channel Automation & Self Service @ Homeserve chats conversational AI
Phil Jordan - Head of Contact Channel Automation & Self Service @ Homeserve chats conversational AI in a fascinating episode where he shares great insight on how using cutting edge technology combined...
23 Sep 202255min
#129 Richard Gregory of Odigo chats vulnerable customers, employees and technology
In this episode Richard Gregory chats about vulnerability. At a time when the cost of living and utility price hikes are causing real concern Richard shares Odigo backed research, personal stories and...
16 Sep 202246min
#128 - Garry Gormley discusses the state of our industry.
Garry Gormley founder of the FAB Group and all round contact centre industry supremo and I discuss an article that states our industry is on the brink of collapse.
26 Aug 202249min
#127 Sarah Thompson - Rockstar Analyst at Skipton Building Society
Sarah Thompson is a Rockstar analyst and proud of it ! As the Senior Capacity Planning Analyst at Skipton Sarah is an advocate of all just how great a career is in planning and influential planning ca...
19 Aug 202249min
#126 Guy, Matt and Leigh from Cactus Search come on and chat BPO's & James Bond
Guy Masters , Matt Affron and Leigh O'Connell from Cactus Search come on and chat BPO's & James Bond. Whilst also covering key subjects we have a real laugh. The BPO sector can be an emotive one in ou...
12 Aug 202257min
#125 Laura Scott - COO of Dialect
Laura Scott is COO at an exciting multi-lingual start-up Dialect. With a passion for technology being an enabler of great customer and employee experience. We chat about her career, her passion , her...
10 Aug 202240min
