#124 Beverley Hughes - Contact Centre Expert
Beverley Hughes is a Contact Centre Expert and truly lives up to that title, a straight shooter tells it as it is and we spend an enlightening episode hearing all about Bev's career, thoughts on leade...
5 Aug 202248min
#123 Anand Janefalkar - Founder & CEO of UJET
Anand Janefalkar is the Founder & CEO of Ujet.cx the people behind the world's first and only cloud based contact centre platform thats designed for the smartphone era of CX. Anand talks about the sta...
3 Aug 202231min
#122 David Holmes - Director of Operations at Cigna is back for part 2
We had such a blast and had so much more to say when David finished his first appearance on GOOW we had to do a 2nd. In this one we talk about the transition from Team Leader to managing Team Leaders...
27 Jul 20221h
#121 Dan Cohen - Head of Customer Relationship Centre at Nespresso.
As Head of the Customer Relationship Centre at Nespresso Dan knows all about culture and delivering true CX. In an engaging, honest, helpful and funny chat Dan brings his career journey to life. We ...
15 Jul 202250min
#120 Stephen Yap - Research Director @ the CCMA discusses Voice of the Contact Centre Consumer supported by Odigo
Stephen Yap is the Research Director at the CCMA. The CCMA and supporting partner Odigo produced the Voice of the Contact Centre Consumer report 2022. In this episode Stephen shares the key findings ...
8 Jul 20221h 6min
#119 A Cactus Search special with Guy & Francesca
Guy & Francesca are the awesome couple behind Cactus Search probably the most well known recruitment specialists in the Contact Centre industry - in this episode we find out about Francesca & Guy and ...
1 Jul 20221h 5min
#118 Martin Anderson of Lemon
Why is it called Lemon ? What have you learnt building a business over the last 20 years ? What was your background ? What advice would you have for young people in Business studies now ? Martin Ande...
24 Jun 202253min
#117 Chris Rainsforth of The Forum chats about development, learning and much more.
He's back where he belongs at The Forum and the record appearance holder as a guest on GOOW is back in sparkling form. Learning and development of Team Leaders feature heavily in this episode.
22 Jun 202256min
