#119 A Cactus Search special with Guy & Francesca
Guy & Francesca are the awesome couple behind Cactus Search probably the most well known recruitment specialists in the Contact Centre industry - in this episode we find out about Francesca & Guy and ...
1 Jul 20221h 5min
#118 Martin Anderson of Lemon
Why is it called Lemon ? What have you learnt building a business over the last 20 years ? What was your background ? What advice would you have for young people in Business studies now ? Martin Ande...
24 Jun 202253min
#117 Chris Rainsforth of The Forum chats about development, learning and much more.
He's back where he belongs at The Forum and the record appearance holder as a guest on GOOW is back in sparkling form. Learning and development of Team Leaders feature heavily in this episode.
22 Jun 202256min
#116 Tim Pickard - CMO at Sabio
Tim Pickard is such a great guest to have on any podcast and we had a great free flowing conversation around the evolution of the contact centre, where it is just now and the attention it is getting f...
10 Jun 202250min
#114 Jillian Manner - Research Fellow & PhD Candidate talks about her research - Workplace health in Contact Centres.
Jillian Manner is a Researcher & PhD Candidate from the University of Edinburgh & with the Scottish Collaboration for Public Health Research and Policy (SCPHRP & School of Health in Social Science has...
27 Mai 202259min
#113 Alexandra Fus - CX Professional - Learning Enthusiast & Operations Manager at Valoris
Alexandra Fus is our first ever guest from Romania and gives us key insights into this thriving modern location. We also talk about how passionate Alexandra is about the BPO sector from A to Z, CX de...
25 Mai 202238min
#112 Tina Squire - Digital Channels & Operations Director at Interact CC
Tina Squire is the Digital Channels & operations Director at Interact CC. Tina is a passionate speaker on Neurodiversity in the workplace and this was heightened when she received her own diagnosis of...
20 Mai 20221h 6min
#111 Maxine Allard - Senior Account Director at Odigo
What a great episode - Maxine Allard is Senior Account Director at Odigo and is so insightful and passionate about our industry. In this episode we hear about her career and the impact it has has on h...
13 Mai 202253min
