#107 Colleen McCann of HGS
Colleen McCann and I have chatted for years after connecting on Linkedin and it's about time we got our chat onto the podcast. Colleen has had a really interesting career and shares great tips on mark...
22 Apr 202251min
#106 Klaus Failenschmid - Head of UX at Sabio chats bots, language and conversation
A great episode with a real expert ! Klaus Failenschmid specialises in UI/Design Processes, chatbots & voicebots and linguistics in general and is Head of UX Chatbots and Interaction Technologies at S...
13 Apr 202249min
#105 The Ukraine Special
The Ukraine special
12 Apr 202248min
#104 Ukraine special - talking to four people from Ukraine about the work of their contact centres.
Thanks to our friend Iryna Velchyko we were given this opportunity to talk to three other members of the contact centre community in Ukraine. Two contact centre owners and an agent told us about their...
12 Apr 202251min
#103 Matt Smallman - Author of Unlock Your Call Centre
Matt is passionate about helping contact centres and customers have a better experience when it comes to identification and authentication. A voice biometrics expert Matt has written a book called 'Un...
30 Mar 202248min
#102 David Holmes - Operations Director - Cigna
David Holmes has had a very interesting journey to his current role and shares this inspirational journey with us and also shares some great insights and observations along the way - an authentic, ins...
25 Mar 202259min
#101 Omar Paul - Delivery Director at Makepositive
Omar Paul has been around the world working on contact centre based technology, predominantly CRM. In this episode we talk about Omar's journey including 7 years in Dubai. We talk about his 4 pillars ...
23 Mar 202250min
The 100th episode
It's funny what a number can do isn't it, why has the 100th had me thinking and emotional (positive) where the other ones have not ? It's a milestone and one I wanted to recognise by bringing together...
19 Mar 20221h 17min
