#102 David Holmes - Operations Director - Cigna
David Holmes has had a very interesting journey to his current role and shares this inspirational journey with us and also shares some great insights and observations along the way - an authentic, ins...
25 Mar 202259min
#101 Omar Paul - Delivery Director at Makepositive
Omar Paul has been around the world working on contact centre based technology, predominantly CRM. In this episode we talk about Omar's journey including 7 years in Dubai. We talk about his 4 pillars ...
23 Mar 202250min
The 100th episode
It's funny what a number can do isn't it, why has the 100th had me thinking and emotional (positive) where the other ones have not ? It's a milestone and one I wanted to recognise by bringing together...
19 Mar 20221h 17min
#99 Erica Farmer comes back for part 2 - follow your dream.
Erica Farmer Co-Founder of Quantum Rise was on last week and we chatted about so much stuff and had so much fun we wanted to finish with a part 2 to discuss following your heart and being happy at wor...
4 Mar 202255min
#98 Iryna Velychko - of the Ukrainian Contact Center Association joins from Kyiv, Ukraine
Joining live from Kyiv, Ukraine Iryna tells us what its been like to leave the call centre and take up arms. Iryna is probably known to many of you as she has judged at the European Contact Centre awa...
1 Mar 202221min
#97 Marianne Withers - CEO of The Verity Centre
Can you progress in your career whilst not compromising on who you are ? Marianne talks passionately about how you can. In this episode we cover many topics including being true to yourself and how to...
25 Feb 20221h 1min
#96 Stu Dorman makes his hat-trick appearance & talks about Voice and how attempts to kill it are short sighted.
Stu Dorman has been on twice before and marks his hat-trick appearance with a trademark insightful chat about our industry. Voice has stood the test of time as the dominant channel in our industry an...
23 Feb 202237min
#95 Erica Farmer of Quantum Rise Talent Group chats about digital learning
Erica is the co-founder of Quantum Rise Talent Group and is a subject matter expert in L&D - we talk about Erica's career and the birth of Quantum Rise at the start of the pandemic and how progressive...
18 Feb 202236min
