#99 Erica Farmer comes back for part 2 - follow your dream.
Erica Farmer Co-Founder of Quantum Rise was on last week and we chatted about so much stuff and had so much fun we wanted to finish with a part 2 to discuss following your heart and being happy at wor...
4 Mar 202255min
#98 Iryna Velychko - of the Ukrainian Contact Center Association joins from Kyiv, Ukraine
Joining live from Kyiv, Ukraine Iryna tells us what its been like to leave the call centre and take up arms. Iryna is probably known to many of you as she has judged at the European Contact Centre awa...
1 Mar 202221min
#97 Marianne Withers - CEO of The Verity Centre
Can you progress in your career whilst not compromising on who you are ? Marianne talks passionately about how you can. In this episode we cover many topics including being true to yourself and how to...
25 Feb 20221h 1min
#96 Stu Dorman makes his hat-trick appearance & talks about Voice and how attempts to kill it are short sighted.
Stu Dorman has been on twice before and marks his hat-trick appearance with a trademark insightful chat about our industry. Voice has stood the test of time as the dominant channel in our industry an...
23 Feb 202237min
#95 Erica Farmer of Quantum Rise Talent Group chats about digital learning
Erica is the co-founder of Quantum Rise Talent Group and is a subject matter expert in L&D - we talk about Erica's career and the birth of Quantum Rise at the start of the pandemic and how progressive...
18 Feb 202236min
#94 Lynsay McEwen - Head of Hosted Platforms at Sabio talks about Women in Tech
Lynsay McEwen - Head of Hosted Platforms at Sabio talks about Women in Tech and specifically in the contact centre technology / software environment. Lynsay shares her experiences and talks about why ...
11 Feb 20221h 3min
#93 John Devlin of Ascensos talks BPO Outsourcing market & why we need to sell our industry better
John has been on the podcast before in the first year and he is always a great guest, great views and insights on the industry and in this episode talks about Ascensos's expansion into South Africa an...
9 Feb 202252min
#92 James Hughes - Group Head of Solutions at Sabio talks Agent Mental Health & Wellbeing
James Hughes talks about one of his passions and that's for ensuring technology supports Agent mental health & wellbeing. We chat about Sabio's positioning here and also trends in the industry around ...
2 Feb 202259min
