#91 Chris de Souza of CGI on building great teams and thoughts on the future.
How did Chris empower the team on the Boris Bikes scheme ? What are the key things you must do to build great team spirit and what does Chris think about the future of our industry. We cover these and...
28 Jan 202253min
#90 Jonathan Gale CEO of Sabio kicks off a series looking behind the scenes at Sabio
Episode #90 of Get out of Wrap is the kick off episode for a series of behind the scenes look at some exciting stuff going on at Sabio - and who better to give us that first look than the CEO Jonathan...
21 Jan 202259min
#89 Angella Hill-Wilson - role model, activist, industry subject matter expert & all round amazing human
From starting on the phones in Telemarketing to setting up Call Centres across Europe and running her own successful business Angella is a real role model. We talk about her journey and she shares gre...
14 Jan 202242min
#88 David Harrison - Director of Customer @ Atlanta Group
Whilst working at a fairground style stall at Alton Towers giving teddy bears away a bit too freely David Harrison discovered the magic of customer service.Hear this and the rest of David’s story as a...
18 Des 20211h
#87 Sandrea Morgan
I am so lucky doing the podcast as I get to talk to brilliant people and Sandrea is one of those. Sandrea shares her inspirational personal story and journey into our world of contact centres and shar...
3 Des 20211h 2min
#86 Helping Team Leaders be better emotionally intelligent leaders with Chris Rainsforth
How do you become a more Emotionally Intelligent leader that leads with empathy ? In this episode myself and Chris discuss our experiences and offer some advice and tips.
1 Des 202138min
#85 Lee Houghton - Change & Connecting the dots
Lee and I have started talking every week and I always feel great after speaking to him and I learn something. An expert in Change there are some great lessons and tips shared in this episode and Lee ...
27 Nov 202151min
#84 Justin Haines - COO at DOJO
I've been trying to get Justin to come on from the outset of the podcast and I finally cornered him. Justin is rightly considered one of the key leaders in our industry and today talks passionately ab...
19 Nov 202152min
