#78 James Revell shares his views & knowledge on our industry
James is always a great listen - his knowledge, skills and just the person he is makes for a great episode.
24 Sep 202144min
#77 GOOW Michael Sherwood - Head of Digital Experience at ATOM Bank
I've known Michael since 2017 when we judged together and he has been someone I have wanted to come on the podcast since I set it up in 2019. Michael is a subject matter expert in call & contact centr...
17 Sep 202152min
GOOW Huddle 1009
The first GOOW huddle, before we start the working day I will record no more than 10 minutes of industry news, thoughts, top tips, book recommendations and anything else that takes my fancy - this is ...
10 Sep 20219min
#76 Martin Pemberton - Professional footballer for a decade talks football and Just 1 to 11
Martin Pemberton worked hard to live alot of peoples dream for a decade - he was a professional footballer. This career was ended by injury and Martin suffered until he created Just 1 to 11. In a funn...
20 Aug 20211h 24min
#75 Andrew MacAskill - Linkedin Job Search expert & Linkedin Changemaker
Andrew MacAskill is a job search guru with a following of over 80,000 on Linkedin and is an official Linkedin Changemaker due to his unstinting support and guidance to job seekers. An episode well wor...
13 Aug 202155min
#74 Alice Henderson of John Lewis
In this episode I am joined by the lead of the award winning John Lewis Customer Care team Alice Henderson and she talks about management and governance of change activity within contact centres. How ...
5 Aug 202154min
#73 David Preece of QStory talks planning, intraday automation & much more
David has been in contact centres since starting on the phones some 20 years ago. He found he had a talent in planning and hard work and research has seen him become an SME in this area. In this episo...
30 Jul 202155min
#72 Garry Gormley chats about customer & colleague loyalty in Contact Centres
Garry is founder of Fab Solutions and also the founder of the Contact Centre Network, prior to that he had a long career at BUPA. In this episode we talk about his career to date, about how to create ...
23 Jul 202155min
