#76 Martin Pemberton - Professional footballer for a decade talks football and Just 1 to 11
Martin Pemberton worked hard to live alot of peoples dream for a decade - he was a professional footballer. This career was ended by injury and Martin suffered until he created Just 1 to 11. In a funn...
20 Aug 20211h 24min
#75 Andrew MacAskill - Linkedin Job Search expert & Linkedin Changemaker
Andrew MacAskill is a job search guru with a following of over 80,000 on Linkedin and is an official Linkedin Changemaker due to his unstinting support and guidance to job seekers. An episode well wor...
13 Aug 202155min
#74 Alice Henderson of John Lewis
In this episode I am joined by the lead of the award winning John Lewis Customer Care team Alice Henderson and she talks about management and governance of change activity within contact centres. How ...
5 Aug 202154min
#73 David Preece of QStory talks planning, intraday automation & much more
David has been in contact centres since starting on the phones some 20 years ago. He found he had a talent in planning and hard work and research has seen him become an SME in this area. In this episo...
30 Jul 202155min
#72 Garry Gormley chats about customer & colleague loyalty in Contact Centres
Garry is founder of Fab Solutions and also the founder of the Contact Centre Network, prior to that he had a long career at BUPA. In this episode we talk about his career to date, about how to create ...
23 Jul 202155min
#71 Jimmy Hosang CEO of The Modular Analytics Company
Jimmy Hosang is the CEO of The Modular Analytics Company and he brings the authenticity and engagement you'd expect from that company to this podcast. I loved chatting to Jimmy and found him inspirati...
16 Jul 20211h 8min
#70 Mark Turner & The Race to the Stones
Mark Turner is an Operations SME and currently heads up the multi-lingual operation at BPA Quality. He also takes on the task of leading a yearly physical challenge to raise money for charity. The las...
9 Jul 202147min
#69 Rob Wilkinson
Rob Wilkinson is very well known in the industry. He has judged at customer experience awards, spoken at business forums, provided content as a subject expert and been twice voted in Call centre Helpe...
2 Jul 20211h 16min
