#68 Incentives and Games with Chris
In another episode dedicated to sharing tips and advice - this topic is one close to our hearts as Operations people and that is Incentives and Games in the Contact Centre
25 Jun 202145min
#67 Nik McEwan on for number 4 - love our chats
Nik and I have developed a real friendship from Linkedin and these podcasts. Nik is the founder of Winning Bid Ltd and we talk about his business, his latest charity work and we chat about society - l...
11 Jun 202151min
#66 Pete Dunn shares tips on Scorecards
Pete Dunn is an expert on QA in Contact Centres and in today's episode on sharing top tips we talk Scorecards. Get this vital part of QA right. As we're mates we have a laugh too.
9 Jun 202147min
#65 Daniel M Steven & all things wellbeing
Daniel is the The Executive Health Coach and runs a very succesful business helping executives lose weight, become healthy and happy. His method is fully holistic and if you want to be the best versio...
4 Jun 202145min
#64 GOOW - Mark Conway founder of CCP
Well known in the industry Mark Conway is the founder of CCP recruitment. In this episode Mark talks about his journey and how contact centres changed his life, recruiting in our industry, setting his...
28 Mai 202142min
#63 Tips for Team Leaders with me & Chris
The first of its kind on GOOW this is an episode solely dedicated to sharing tips and will be the start of some mid-week episodes. Joined by my mate & 5 time guest Chris Rainsforth we cover ten top ti...
26 Mai 202150min
#62 Sarah Hunt of the CCMA
Sarah Hunt is well known in the industry and a real all round SME in Contact Centres. Sarah talks about her career in contact centres, her role at the CCMA, her views on what the future has in store f...
21 Mai 202138min
#61 Pete Dunn talks mental health
Pete Dunn is a great advocate of mental health and I have benefited personally from being his friend and hearing him talk on this subject so as mental health awareness week comes to an end Pete talks ...
14 Mai 202147min
