#71 Jimmy Hosang CEO of The Modular Analytics Company
Jimmy Hosang is the CEO of The Modular Analytics Company and he brings the authenticity and engagement you'd expect from that company to this podcast. I loved chatting to Jimmy and found him inspirati...
16 Jul 20211h 8min
#70 Mark Turner & The Race to the Stones
Mark Turner is an Operations SME and currently heads up the multi-lingual operation at BPA Quality. He also takes on the task of leading a yearly physical challenge to raise money for charity. The las...
9 Jul 202147min
#69 Rob Wilkinson
Rob Wilkinson is very well known in the industry. He has judged at customer experience awards, spoken at business forums, provided content as a subject expert and been twice voted in Call centre Helpe...
2 Jul 20211h 16min
#68 Incentives and Games with Chris
In another episode dedicated to sharing tips and advice - this topic is one close to our hearts as Operations people and that is Incentives and Games in the Contact Centre
25 Jun 202145min
#67 Nik McEwan on for number 4 - love our chats
Nik and I have developed a real friendship from Linkedin and these podcasts. Nik is the founder of Winning Bid Ltd and we talk about his business, his latest charity work and we chat about society - l...
11 Jun 202151min
#66 Pete Dunn shares tips on Scorecards
Pete Dunn is an expert on QA in Contact Centres and in today's episode on sharing top tips we talk Scorecards. Get this vital part of QA right. As we're mates we have a laugh too.
9 Jun 202147min
#65 Daniel M Steven & all things wellbeing
Daniel is the The Executive Health Coach and runs a very succesful business helping executives lose weight, become healthy and happy. His method is fully holistic and if you want to be the best versio...
4 Jun 202145min
#64 GOOW - Mark Conway founder of CCP
Well known in the industry Mark Conway is the founder of CCP recruitment. In this episode Mark talks about his journey and how contact centres changed his life, recruiting in our industry, setting his...
28 Mai 202142min
