#221 - Get Out of Wrap TV - What areas of our contact centres will undergo the most change in the next five years?
In this engaging episode of Get Out of Wrap TV, host Martin Teasdale leads a thought-provoking discussion on the future of contact centres, exploring the rapid changes shaping the industry. The episod...
21 Mar 202540min
#220 - Iryna Velychko & Bogdan Koshevoy on life in Ukrainian Contact Centres
The resilience of Ukraine's contact centre industry is nothing short of extraordinary. In the latest episode of Get Out of Wrap, I had the privilege of speaking with Iryna Velychko and Bogdan Koshevoy...
14 Mar 202533min
#219 Clare Muscutt of Women in CX
With International Women’s Day around the corner, who better to join me on Get Out of Wrap than the incredible Clare Muscutt, founder of Women in CX?We had a powerful conversation about:💡 Her journey...
7 Mar 202551min
#218 - Rich Knox of Betr Outsourcing
🚀 25 Years in the Industry and Still Pushing Boundaries! 🚀I recently had the pleasure of sitting down with Rich Knox, Managing Director at Betr Outsourcing, on the latest episode of Get Out of Wrap....
28 Feb 202542min
#217 - Get Out of Wrap TV - why are customer satisfaction scores still low ?
In this episode of Get Out of Wrap TV, Martin Teasdale dives into a critical conversation about the state of customer satisfaction in today's contact centres. With cutting-edge technology and more CX ...
18 Feb 202536min
#216 - Get Out of Wrap TV - show 92
In this latest episode of Get Out of Wrap TV, the contact centre community comes together for an insightful and engaging discussion filled with real-world industry challenges, expert perspectives, and...
14 Feb 202546min
#215 - Chris Rainsforth of The Forum back by public demand
Back by public demand! The legend that is Chris Rainsforth of The Forum joined me for another episode of Get Out of Wrap – and as always, he brought invaluable insights for the contact centre industry...
7 Feb 202531min
#214 Florian Garnier of Calabrio flying high with WFM
🚀 Workforce Management on Autopilot: The Future of Contact Centres ✈️ Imagine flying a plane without autopilot. Every adjustment, every course correction—done manually. It would be exhausting, ineffi...
31 Jan 202533min
