#229 Inside The Team Leader Community™ - Building a movement for contact centre Team Leaders
In this heartfelt solo episode of Get Out of Wrap, host Martin Teasdale shares the full story behind The Team Leader Community™ , how it started, why it matters, and what makes it such a powerful spac...
18 Jul 202528min
#228 - Hannah Russell of Roar B2B on the Contact Centre Expo & The Next CX Summit
You've probably met Hannah at the Contact Centre Expo, helpful positive and always helping put on a great show.Hannah joins me to share details of the Next CX Summit in Manchester on July 15th and als...
27 Jun 202525min
#227 - Steve Powell & The New Era of Outbound: Why Proactive Customer Contact Is the Future of CX
🎙 In episode #227, Martin is joined by Steve Powell of Alvaria CX to explore why proactive customer engagement is having a major comeback—and what it means for your contact centre.Learn how Alvaria’s...
13 Jun 202538min
#226 - The 100th episode of GOOW TV
Join me and 50 people live from Linkedin today for the 100th episode of get Out of Wrap TV.We chat about working from home vs in the office, what LinkedIn content we like and also what terms we'd like...
3 Jun 202543min
#225 - The People Puzzle with Lee Houghton
In episode 225 of Get Out of Wrap, Martin welcomes back the inspiring Lee Houghton — this time to talk about The People Puzzle, his Amazon #1 bestselling book.Lee shares the candid behind-the-scenes j...
9 Mai 202547min
#224 - GOOW TV - Is Customer Service Dead ?
On the 99th show of Get Out of Wrap TV ( over on Linkedin 10am on a Tuesday ) we discussed a recent article in the Guardian that was titled 'Is Customer Dead & why is it so , so bad?' No one better th...
22 Apr 202533min
#223 Dan Luik of Currys introduced by Steve Powell of Alvaria
Outbound is far from dead — it's thriving in Loughborough.In the latest episode of Get Out of Wrap, I’m joined by Steve Powell of Alvaria to introduce an incredible leader: Dan Luik, Head of Currys’ L...
11 Apr 202550min
#222 - James Connors of Quetzel
🎙️ New Episode #222 of Get Out of Wrap is live!This week, I’m joined by James Connors, founder and director of Quetzel, a business built on honesty, curiosity, and problem-solving. In this episode, w...
28 Mar 202545min
