#237 – Phil Jude of Alvaria on Proactive Customer Contact
In this episode of Get Out of Wrap, host Martin Teasdale speaks with Phil Jude, Senior Director at Alvaria, about how outbound has transformed into proactive customer contact — and why it’s becoming c...
3 Okt 202542min
#236 - Get Out of Wrap TV - 23rd September
On your LinkedIn Live Contact Centre show we talked about hybrid working and whether its helping or hurting your culture.We also shared the first stats from the State of Contact Centre Technology surv...
24 Sep 202535min
#235 - the legend that is Chris Rainsforth is back
Chris Rainsforth is back on Get Out of Wrap!In this wide-ranging chat, Martin and Chris explore:The Forum’s Raising Standards conference and collaborative problem-solvingWhy their awards programme is ...
19 Sep 202546min
#234 - Digital First CX: Lessons from Nextiva’s Global Growth Journey with David Paulding of Nextiva
In this episode of Get Out of Wrap, Martin is joined by David Paulding, Global Sales & Growth expert at Nextiva.David shares his career journey from the early days of contact centres in the 90s throug...
12 Sep 202537min
#233 - Get Out of Wrap TV - ep.105
In this episode, Martin kicks off September with an interactive live discussion packed with insight, humour, and community spirit.We start by sharing what’s on everyone’s bucket list — from swimming w...
3 Sep 202532min
#232 - Get Out of Wrap TV - Episode 104
Your weekly contact centre show.Today we chatted about what is missing from the contact centre and CX world.Then we chatted about channel mix.To take part in the show head to Linkedin on a Tuesday at ...
27 Aug 202531min
#231 - Kevin McGachy of Sabio on Agentic AI
In this episode of Get Out of Wrap, Martin sits down with Kevin McGachy, Head of AI Solutions at Sabio, to unpack one of the hottest topics in the industry right now – Agentic AI.Kevin shares his jour...
22 Aug 202540min
#230 The 102nd episode of GOOW TV
Listen along to the 102nd episode of GOOW TV from Linkedin Live - streamed on the 29th July the show covers some of the hot topics in our industry and is a real community.
1 Aug 202534min
