#245 - Ed Creasey of Calabrio on Voice of the Agent Research 2025
The frontline has spoken — and the results are eye-opening.In this episode, Martin is joined by Ed Creasey, VP of Solution Engineering at Calabrio, to break down the newly released Voice of the Agent ...
28 Nov 202549min
#244 – Chatting to the Agents at SSCL Sopra Steria
One of my favourite types of episodes, getting to speak directly with the people who make contact centres what they are.In this episode, I sat down with a brilliant group of agents from SSCL Sopra Ste...
14 Nov 20251h 9min
#243 - Dan Schlenzig - Head of CX Sales at Cisco
In this episode, Martin talks to Dan Schlenzig, who leads the CX Sales team at Cisco across 22 countries. Dan shares his journey from helpdesk beginnings to managing international teams and gives a fa...
7 Nov 202536min
#242 - Sam Sanford - Writer & Performer of 'I Love my Job*'
In this episode of Get Out of Wrap, Martin talks with Sam Sanford — writer, performer and former contact centre worker — whose acclaimed interactive show I Love My Job (with an asterisk!) shines a spo...
31 Okt 202553min
#241 - Lewis Parkin of Alvaria
At just 20 years old, Lewis Parkin is proving that age is no barrier to impact in the contact centre world.Starting out at Alvaria in an entry-level role, Lewis quickly showed his initiative — creatin...
24 Okt 202534min
#240 - Garry Beattie, Head of Sales at Betr Outsourcing
From knocking on doors in the rain to leading one of Glasgow’s most energetic sales operations, Garry Beattie has lived the full contact-centre journey.In this episode, Garry shares:His early lessons ...
17 Okt 202547min
#239 - Danny Wareham - author of Constellations
A New Way to Lead: Danny Wareham on “Constellations” and Culture as the True Leader.In this episode of Get Out of Wrap, Martin Teasdale sits down with Danny Wareham, author of Constellations and found...
15 Okt 202545min
#238 - Olly Hobson - a young business owner making a mark !
In this episode of Get Out of Wrap, I sit down with Olly Hobson, co-founder of Cloudax, to hear how he’s making waves in the world of AI-powered voice technology — all before the age of 25.Olly shares...
10 Okt 202526min
