Get Out of Wrap - Contact Centre Chat

A bit of a different episode this week, this time it was me as the guest and the host was Rob Wilkinson of CX Today and all round awesome human.In this CX Today interview, I explain why the role of Te...

26 Des 202532min

This Christmas special episode of Get Out of Wrap is a moment to pause, reflect, and reconnect.I bring together voices from across the contact centre and CX community to look back on 2025, share hones...

19 Des 202538min

This episode of Get Out of Wrap brings you an energy-filled, funny, honest and inspiring conversation with Cally Heads, a standout leader who has risen through the ranks of the contact centre world by...

12 Des 202546min

The frontline has spoken — and the results are eye-opening.In this episode, Martin is joined by Ed Creasey, VP of Solution Engineering at Calabrio, to break down the newly released Voice of the Agent ...

28 Nov 202549min

One of my favourite types of episodes, getting to speak directly with the people who make contact centres what they are.In this episode, I sat down with a brilliant group of agents from SSCL Sopra Ste...

14 Nov 20251h 9min

In this episode, Martin talks to Dan Schlenzig, who leads the CX Sales team at Cisco across 22 countries. Dan shares his journey from helpdesk beginnings to managing international teams and gives a fa...

7 Nov 202536min

In this episode of Get Out of Wrap, Martin talks with Sam Sanford — writer, performer and former contact centre worker — whose acclaimed interactive show I Love My Job (with an asterisk!) shines a spo...

31 Okt 202553min

At just 20 years old, Lewis Parkin is proving that age is no barrier to impact in the contact centre world.Starting out at Alvaria in an entry-level role, Lewis quickly showed his initiative — creatin...

24 Okt 202534min