Get Out of Wrap - Contact Centre Chat

Join me and the rest of the Get Out of Wrap TV gang as we talk about the big questions in the contact centre and CX world. On this episode we talked about what agents are saying their work lives are l...

18 Feb 43min

AI is moving fast. Faster than most organisations and people can emotionally keep up with.In this special episode of Get Out of Wrap TV, I’m joined by Kathryn Simmons Porter, founder of Flourish, to e...

6 Feb 57min

In this episode of Get Out of Wrap, I’m joined by the brilliant Shameem Smillie – CX leader, writer, speaker, one of the founding members of Women in CX, and Senior GTM Specialist for EMEA at Amazon.S...

30 Jan 52min

This is a milestone episode of Get Out of Wrap – and a meaningful one.For episode 250, I’m joined by Niki Ignatiou and Julia Rosell Jackson from ActionAid, an international charity working alongside w...

23 Jan 30min

I sat down with my good friend Sham Aziz to talk about something that feels uncomfortable but necessary. - Flags on lampposts.- Protests outside hotels.- Intimidation & Fear dressed up as patriotism.B...

9 Jan 45min

A bit of a different episode this week, this time it was me as the guest and the host was Rob Wilkinson of CX Today and all round awesome human.In this CX Today interview, I explain why the role of Te...

26 Des 202532min

This Christmas special episode of Get Out of Wrap is a moment to pause, reflect, and reconnect.I bring together voices from across the contact centre and CX community to look back on 2025, share hones...

19 Des 202538min

This episode of Get Out of Wrap brings you an energy-filled, funny, honest and inspiring conversation with Cally Heads, a standout leader who has risen through the ranks of the contact centre world by...

12 Des 202546min