Home Care Hindsight

Home Care Hindsight

Welcome to Home Care Hindsight, where we dive deep into the lessons learned and strategies developed by home care providers to build a resilient and dedicated workforce. Powered by Ava, this podcast is your go-to resource for insights on retaining caregivers, reducing turnover, and optimizing your operations. Join us as we share real stories, expert advice, and practical tips that help you keep your caregivers happy and your business thriving.

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Episoder(84)

How I Stopped Being the On-Call Bottleneck and Let AI Handle the Chaos — Lisa Hall

How I Stopped Being the On-Call Bottleneck and Let AI Handle the Chaos — Lisa Hall

Lisa Hall, owner of Griswold Home Care, joins host David Knack to share how she scaled her home care agency from under 1,000 weekly hours to more than 2,000 hours while avoiding staff burnout. With a ...

26 Mai 39min

The 2026 Recruiting Playbook: Less No-Shows and More Conversations — Rachel Gartner

The 2026 Recruiting Playbook: Less No-Shows and More Conversations — Rachel Gartner

Rachel Gartner, CEO of Carework, joins host David Knack to discuss the state of recruiting in 2026. Rachel shares her big mistake of running the old 2025 playbook where relying on free Indeed job post...

19 Mai 41min

How I Stopped Leading Without Understanding Myself and Started Building Teams That Actually Worked — Tiffany Dutcher

How I Stopped Leading Without Understanding Myself and Started Building Teams That Actually Worked — Tiffany Dutcher

Tiffany Dutcher joins host David Knack to unpack the leadership blind spots that quietly drive burnout in home care. After spending 15 years in the industry as an agency owner, franchise business coac...

12 Mai 33min

How I Stopped Ignoring Management and Started Empowering My Team — Emily Isbell

How I Stopped Ignoring Management and Started Empowering My Team — Emily Isbell

Emily Isbell, founder of 24/7 Solutions, joins host David Knack to discuss her career-defining mistake: assuming that strong leadership could compensate for weak management. After nearly ending her ho...

5 Mai 38min

How I Stopped Building a Practice and Built a Company Instead — Stephen Tweed

How I Stopped Building a Practice and Built a Company Instead — Stephen Tweed

Stephen Tweed, CEO of Leading Home Care and Founder of the Home Care CEO Forum, joins host David Knack to discuss his biggest career regret: choosing to build a solo practice instead of a scalable com...

28 Apr 51min

Quality over Quantity - How the Right Referral Sources Make All The Difference in Home Care – Sarah Barker

Quality over Quantity - How the Right Referral Sources Make All The Difference in Home Care – Sarah Barker

In this episode of Home Care Hindsight, host David Knack sits down with Sarah Barker, owner of Senior Care Sales Solutions, to discuss the balance between growing a home care business and managing per...

23 Apr 43min

How I Stopped Fearing the Payer Mix and Scaled Referral Volume — Steven Gonzalez

How I Stopped Fearing the Payer Mix and Scaled Referral Volume — Steven Gonzalez

Steven Gonzalez, CEO of HealthView Home Health and Hospice, joins David Knack to demystify the complex world of home health and how it intersects with home care. Steven shares how he overcame the "ref...

15 Apr 39min

How I Stopped Saving Everyone and Saved My Agency — Bob Roth

How I Stopped Saving Everyone and Saved My Agency — Bob Roth

Bob Roth, co-founder and managing partner of Cypress Home Care Solutions, joins host David Knack to discuss the painful mistake that nearly sank his agency: letting empathy override good business sens...

9 Apr 41min

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