How to deliver exceptional customer service
As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We explore the key to delivering exceptional ...
22 Jun 202124min
How to partner design and sustainability to create a luxury guest experience
Creating a hotel with purpose is the mission of leading designer Bill Bensley. Together with Rena Udomkunnatum, CEO of Elysian Development Co, the second project for this dynamic and inspiring partner...
15 Jun 202120min
How to leverage technology to meet changing guest expectations
Travel has been one of the hardest hit industries by the pandemic over the past 12 months. Now that vaccinations are rolling out and restrictions are lifting, we are seeing the first signs of recovery...
10 Jun 202119min
How hotels can restructure financially to become more resilient
We discuss new financial models in hotels post-pandemic with Aaron Oh, a learning facilitator at The Blue Mountains International Hotel Management School at Torrens University.
27 Mai 202116min
Hotel market performance: where do we stand after one year of COVID-19?
Reviewing March 2021 by the numbers around the globe, with David Eisen from HotStats. David is the Director of Hotel Intelligence and Customer Solutions at HotStats, the world’s largest monthly profi...
11 Mai 202117min
Regenerative travel: the move beyond sustainability
Sustainability is the mere tip of the regenerative travel iceberg. Hear Amanda Ho from Regenerative Travel discuss how a community of like-minded hoteliers are on a mission of continuous improvement ...
5 Mai 202125min
How enterprise hotel groups are facing the challenges of a post-pandemic travel industry
Andy Hermo from Sabre Hospitality joins me to provide insights into the challenges facing enterprise hotel groups in managing inventory in a period of uncertainty and providing personalisation at scal...
30 Apr 202123min
Leadership versus management: why the distinction is important
Leadership and management are terms that seem to be used interchangeably within the industry. We discuss the difference between leadership and management, and the important skills of hotel professiona...
22 Apr 202117min
