Conversational AI: technology to drive guest services and revenue
In this episode we explore how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service, with Rob LoCascio, Founder and CEO of Liveperson. The Liveperson AI pla...
17 Mar 202117min
Hotel distribution: what recovery will look like by region
SiteMinder’s unique global perspective on the travel market provides an insight into future booking trends in all accommodation sectors, particularly through SiteMinder’s World Hotel Index. The World ...
10 Mar 202118min
Changing customer buying behaviours
How are customer buying behaviours changing as a result of COVID-19? How will they continue to change and how must hoteliers and revenue managers adapt to meet these changing behaviours and new expect...
23 Feb 202113min
Revenue forecasting – is it relevant in a pandemic?
The global pandemic has created economic conditions in the market that we have never seen before. But is forecasting accurate or relevant today or are we starting with a blank sheet of paper? In this ...
3 Feb 202112min
COVID-19 impacts on technology in travel
Technology has historically been seen as a tool within the travel industry, supporting business processes, particularly in an industry so reliant on service. The impact of COVID-19 has seen a new pace...
28 Jan 202120min
The economic and political impacts of COVID-19
In our report titled “Hospitality in the Post COVID-19 World”, author Professor Peter Jones MBA observed: “This pandemic has caused a fundamental massive disruption and fracturing of the existing eco...
18 Jan 202113min
Trends and best practices in Revenue Management systems
In this episode we talk about Revenue Management with Klaus Kohlmayr from IDeaS Revenue Solutions, focussed on Revenue Management Systems. Klaus is the Chief Evangelist at IDeaS, having worked in Rev...
12 Jan 202111min
Covid-19 recovery: urgent priorities for early 2021
In this podcast we focus on the first two quarters of 2021 with my guests Larry and Adam Mogelonsky from Hotel Mogel Consulting and the world’s most published writers in hospitality. We consider: Ur...
17 Des 202022min
