The new normal for hotel sales roles
The pandemic has had a major impact on the sales function. Paige Duke from Strategic Solution Partners and I discuss how the sales function may change as demand returns for business and MICE travel. ...
19 Apr 202122min
Reopening the Park Hyatt New York, with Peter Roth General Manager
The Park Hyatt New York is an iconic New York City hotel, having been awarded both the 2021 Forbes Travel Guide Five-Star Award as well as the 2021 U.S. News & World Report, Best Hotels in NYC. In th...
16 Apr 202115min
Emerging Markets: who will recover first?
There are positive signs that demand is increasing in specific markets, particularly domestic leisure. Forward bookings through the summer in the northern hemisphere are perhaps indicating a pent-up d...
16 Apr 202122min
The numbers are in: hotel performance stats for 2020
Reviewing 2020 by the numbers around the globe, with David Eisen from HotStats. David is the Director of Hotel Intelligence and Customer Solutions at HotStats, the world’s largest monthly profit-and-...
12 Apr 202125min
Reopening and rebuilding occupancy – what you should focus on now
A fascinating discussion with a professional hotelier, educator and experience professional on the challenges hoteliers face through reopening and rebuilding. John Nielsen is the General Manager at F...
7 Apr 202130min
The changing expectations of guest communication and the role of AI
We discuss the changing expectations of communication with hotels, and how hoteliers can scale personalised communication to build trust through AI. Book me Bob is an AI chatbot for hotels, providing...
31 Mar 20218min
How to outperform the market with fewer resources
Today as forecasts are predicting increasing demand, we discuss how hoteliers can plan to outperform the market with fewer resources with Michael McCartan from Atomize. Atomize helps hotels around th...
29 Mar 202111min
Reigniting US travellers: understanding what will attract them to book
Dave Kelly, CEO and Founder of AnalyticsIQ joins me to shed some light on the people who are considering dipping a toe back into travelling and what businesses can – or should – be doing now to reach ...
25 Mar 20218min
