INNsider Tips

INNsider Tips

Welcome to INNsider Tips.
These will be short, bite-size weekly podcasts that are designed to help you, independent hotel, resort, inn bed & breakfast etc. owners and managers grow your property’s success. Many of the tips I will be sharing come from decades of experience and the achievement of established larger brands. To take advantage, make sure to subscribe.
You will be able to find them by signing up at keystonehpd.com, YouTube and the INNsider Tips Podcast.

Episoder(65)

How to Overcome Objections When Upselling | INNsider Tips-065

How to Overcome Objections When Upselling | INNsider Tips-065

Welcome to INNsider Tips.In today’s INNsider Tip, I will talk about How to Overcome Objections When Upselling.Before I let you go, I wanted to tell you we’ll be taking a short hiatus and this will be ...

24 Jul 20235min

The Mechanics of Upselling | INNsider Tips-064

The Mechanics of Upselling | INNsider Tips-064

Welcome to INNsider Tips.In today’s INNsider Tip, I will talk about The Mechanics of Upselling.Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …https://...

17 Jul 20233min

How to Upsell at Your Property | INNsider Tips-063

How to Upsell at Your Property | INNsider Tips-063

Welcome to INNsider Tips.In today’s INNsider Tip, I will talk about How to Upsell at Your Property.Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …http...

10 Jul 20233min

How to Respond to Negative Reviews | INNsider Tips-062

How to Respond to Negative Reviews | INNsider Tips-062

Welcome to INNsider Tips.In today’s INNsider Tip, I will talk about How to Respond to Negative Reviews.Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …...

3 Jul 20233min

How to Handle Negative Reviews | INNsider Tips-061

How to Handle Negative Reviews | INNsider Tips-061

Welcome to INNsider Tips.In today’s INNsider Tip, I will talk about How to Handle Negative Reviews.Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …http...

26 Jun 20233min

The Most Common Hospitality Property Complaints | INNsider Tips-060

The Most Common Hospitality Property Complaints | INNsider Tips-060

Welcome to INNsider Tips.In today’s INNsider Tip, I will talk about The Most Common Hospitality Property Complaints.Continue watching, reading or listening, and I'll, and I'll share some other ideas w...

19 Jun 20234min

Tips For When Guests are Complaining | INNsider Tips-059

Tips For When Guests are Complaining | INNsider Tips-059

Welcome to INNsider Tips.In today’s INNsider Tip, I will talk about Tips For When Guests are Complaining.Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen...

12 Jun 20234min

Training Employees To Ask For Complaints | INNsider Tips-058

Training Employees To Ask For Complaints | INNsider Tips-058

Welcome to INNsider Tips.In today’s INNsider Tip, I will talk about Training Employees To Ask For Complaints. Continue watching, reading or listening, and I'll, and I'll share some other ideas we have...

5 Jun 20234min

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