SHIFT BREAK! Avoid Burnout By Serving Your Managers
We serve 2 types of customers. External and internal. The external customer is the one that comes in for a coffee and spends money and time with us as guests in the cafe. The internal customer comes i...
15 Jul 8min
615: The Key to Excellent Cafes, Sales, and Wholesale Support w/ Sam Lewontin!
In the world of specialty coffee, the relationship between roaster and cafe is one of the most vital. In a healthy relationship, there is a support for the client that mirrors the hospitality and qual...
15 Jul 51min
SHIFT BREAK! The Best Strategy is Simplicity
I have noticed a lot of noise in the industry. The coffee shop and its owner are the targets of a crushing and never ending stream of marketing that does not care about your success, but only moving u...
9 Jul 11min
614: 3 Areas to Prioritize for Your People's Success
A cafe's culture is built by intentionally investing in values, hiring, training, and leadership structures and behaviors. These areas are integral to any cafe's success. The issue is that for many, ...
7 Jul 27min
SHIFT BREAK! Every Manager Should Have This Trait
We are notorious in coffee for promoting people into management based only on technical skills or that they might not be quite as unreliable as others on the team. We also rush good people who need mo...
2 Jul 9min
613: Challenges and Opportunities in Changing the Industry w/ Writer Sarah Charles of Underscore Communication
Today we have access to information about the world of coffee that is unprecedented. At times it can be overwhelming to consider all the areas of the coffee industry that need fixing while we also wor...
30 Jun 1h
SHIFT BREAK! Getting The Hint From Your Customers
Sometimes we hope against hope that we can eventually win the customer over to that one flavor, those later hours of your cafe, or the new menu item that the internet said was a sure-fire winner. Whe...
25 Jun 9min
612: Founder Friday! w/ Yaren Maya of Cafeto Cacao in Oaxaca, Mexico!
I am so glad that I came across this jewel of a cafe in Oaxaca City, Oaxaca, Mexico. We hear often about direct trade relationships, local sourcing, excellent hospitality, and servant leadership all a...
24 Jun 46min
