LifeLine 911

In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.


Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.


Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.


Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.

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Episoder(118)

Ep 46 - Four Agencies: One Center - NTECC

Ep 46 - Four Agencies: One Center - NTECC

Send us Fan Mail They say in life that no one can serve two masters, but at the North Texas Emergency Communications Center (NTECC), they support four separate agencies, each with their own wants and ...

23 Des 202439min

Ep 45 - Have Skills - Will Travel

Ep 45 - Have Skills - Will Travel

Send us Fan Mail Oftentimes in life, people will pick up and move to other cities; this could be for a myriad of reasons that range from the profound to the miniscule. When an emergency telecommunicat...

16 Des 202449min

Ep 44 - From Console to Car

Ep 44 - From Console to Car

Send us Fan Mail Many of those in the emergency telecommunications profession choose to make that their life-long career, spending decades serving the public by answering the call and dispatching unit...

9 Des 202455min

Ep 43 - After Action Reviews & Debriefs

Ep 43 - After Action Reviews & Debriefs

Send us Fan Mail After critical and complicated incidents are completed, there are usually very many things which worked well, some things which didn't work so well, and a few things that flat-out fai...

2 Des 202433min

Ep 42 - FOIA For You & FOIA For Me

Ep 42 - FOIA For You & FOIA For Me

Send us Fan Mail The Freedom of Information Act, FOIA for short, is an act passed by the United States Congress with many states having passed similar laws. This allows citizens to petition their gove...

25 Nov 202426min

Ep 41 - 10-Codes

Ep 41 - 10-Codes

Send us Fan Mail One of the most iconic parts of the first responder profession, especially that of law enforcement, is the use of 10-codes. These are numbers which take the place of other words, phra...

18 Nov 202433min

Ep 40 - A COG in the Machine

Ep 40 - A COG in the Machine

Send us Fan Mail Navigating any bureaucracy is tricky and complicated, but finding consensus while your working with dozens of them can be downright maddening. In the state of Texas, local governments...

11 Nov 202454min

Ep 39 - Leadership Expectations

Ep 39 - Leadership Expectations

Send us Fan Mail Regardless of what kind of industry that you work in, there are going to be people who have positions of leadership within the organization to help ensure the success of the group and...

4 Nov 202442min

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