Episode 56: Santander UK's chatbot walkthrough
In this episode, I show you a series of screenshots I took as I walked through the process of requesting a replacement debit card using Santander UK's chatbot, Sandi. This might be one of those episo...
26 Jul 202415min
CVC Series: Episode 2 - Simon Hardie from Findexable
Welcome to the second episode in our dedicated Corporate Venture Capital ("CVC") series here on New Era FinTech Podcast. Today we're meeting Simon Hardie, CEO and founder of Findexable. Simon discuss...
12 Jul 202433min
CVC Series: Episode 1, Grant Niven from Mingzulu
Welcome to the first episode in our dedicated Corporate Venture Capital ("CVC") series here on the New Era FinTech Podcast. In today's episode, Grant Niven, founder and partner of Mingzulu joins me t...
10 Jul 202446min
Episode 53: Eric Fulwiler of Rival on better FinTech marketing
In today's episode, I'm sitting down with Eric Fulwiler, Co-Founder and CEO of Rival, the digital marketing powerhouse. Eric's storied background with the likes of 11:FS (he was CMO) and VaynerMedia (...
8 Jul 202428min
Episode 52: HSBC's chatbot walkthrough
Here's a screenshot walkthrough of the HSBC UK chatbot -- calling it Conversational AI is somewhat of a stretch. I've also recorded this for my other project, Conversational AI News. I would recommend...
3 Jul 202412min
Episode 51: Chatbot head-to-head (Lloyds vs NatWest)
In this episode, I'm putting the Lloyds Bank chatbot head-to-head with the NatWest chatbot and see how both systems handle the same enquiry. At the start of the episode, I begin by outlining the conc...
1 Jul 202428min
Episode 50: Claus Nielsen from CX Facts
In this episode, I'm meeting Claus Nielsen from CX Facts. CX Facts is a platform that provides customer perception data to banks and large corporates. Claus explains that while transactional data is ...
27 Jun 202419min
Episode 49: Key strategies for selling to banks with Dan Ilett of Tollejo
In this episode, I'm talking with Dan Ilett of Tollejo about sales and marketing techniques for FinTech companies selling to banks. We discuss the importance of building relationships, understanding c...
15 Apr 202433min
