Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York's Top Hotels
SHOW NOTES Let's say you ran a business. I'm not going to tell you what kind of business. I'm going to let you guess.In this business, your customers spend a lot of time, and consideration choosing ...
24 Nov 202027min
Season 3, Episode 1: Seneca College President, David Agnew, and the "Au Large" Project
About Today's Show In today's episode, we speak with Seneca College President David Agnew. As Seneca College continues to hold most of its classes remotely, Seneca is also embarking on an ambitious p...
10 Nov 202031min
Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience
SHOW NOTES About Today's Episode What would it take for you to go to a brick and mortar, say clothing store. Would you browse through the clothes on the hangars? Would you try stuff on? Stuff that ...
22 Jul 202044min
Boost AI, and how AI is helping Norway's SR Bank Maintain their Customer Promise During Covid-19
SHOW NOTES Today we have two guests: Henry Iversen, Chief Commercial Officer and Co-Founder of Boost.ai (one of Norway's leading Natural Language Processing AI companies, and Ramtin Matin, Lead Techno...
22 Apr 202035min
Season 2, Episode 12: Season 2 Finale: Discovering What is Behind #SenecaProud
About Today's Show For this episode, we decided to do things a little differently. Rather than booking a new guest with a new conversation, we revisited each of the Season 2 interviews, to see if we ...
15 Apr 202035min
Season 2, Episode 11: Director of Security and Emergency Management Services at Seneca, Michelle Dakin
About Today's Show In today's episode, we speak with Michelle Dakin, who, as Director of Security and Emergency Management Services at Seneca, is in charge of the Seneca College COVID-19 response. We...
1 Apr 202027min
Season 2, Episode 10: Dean of the Faculty of Communication, Art, and Design (FCAD) at Seneca, Kurt Muller
About Today's Show So, ever wonder what a Dean does? In this episode, we meet the Dean of FCAD (Faculty of Communication, Art, and Design) at Seneca College, Kurt Muller, and we talk about the very i...
17 Mar 202021min
Season 2, Episode 9: Executive Chef for Aramark at Seneca College, Nancy Gilmour
About Today's Show In this episode, we visit Aramark Executive Chef Nancy Gilmour, who oversees all of the food options at Seneca College. Ever wonder how they decide on what specials to offer? This...
2 Mar 202026min
