Service Management Leadership - Comparing ITIL to Pottery Factories
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
14 Des 20217min
Service Management Leadership - Measuring Outcomes
A brief discussion about measurement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's s...
14 Des 20213min
Service Management Leadership - ITIL4 Critical Success Factors
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
13 Des 20214min
Service Management Leadership - Relationship Between Experience Management and Service Management
A brief discussion about the relationship between Service Management and Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Conti...
13 Des 20214min
Service Management Leadership - ITIL is just a framework
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
12 Des 20213min
Service Management Leadership - ITIL4: The New Frontier
A brief discussion about the book, ITIL4: The New frontier Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay ...
11 Des 20213min
Service Management Leadership - Customer Expectations
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...
10 Des 20213min
Service Management Leadership - Experience Management's Influence On Purchasing Decisions
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...
9 Des 20213min
