Service Management Leadership - Avoiding the Retread Service Management Office
A brief discussion about the need to improve Service Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. ...
19 Apr 20215min
Service Management Leadership - The Need for a Vendor Management Office
A brief discussion about the need to establish a Vendor Management Office (VMO) Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadershi...
17 Apr 20215min
Service Management Leadership - Leveraging Data For Service Management & Asset Management
A brief discussion about data in the context of Service Management & Asset Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
16 Apr 20217min
Second Annual Global ITAM Summit - Breakout Session - Craig Guarente
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Craig shares his Oracle licensing exp...
15 Apr 202131min
Service Management Leadership - The Most Important Aspect of Technical Debt
A brief discussion about a less-discussed, but important, aspect of technical debt Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leader...
15 Apr 20214min
Morning Tea with Jeffrey - Illustration of a Leased Car, Never Driven
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
14 Apr 20218min
Service Management Leadership - Establishing a "Front Door" is Just the Start
A brief discussion about the need to measure the fulfillment of requests. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership comm...
13 Apr 20215min
Service Management Leadership - Rise above the firefighting
A brief discussion about how IT leaders must make time for proactive activities and not fall into the firefighting trap. Each week, Jeffrey will be interviewing guests from the technology, Service Man...
12 Apr 20216min
