Service Management Leadership - Establishing a "Front Door" is Just the Start
A brief discussion about the need to measure the fulfillment of requests. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership comm...
13 Apr 20215min
Service Management Leadership - Rise above the firefighting
A brief discussion about how IT leaders must make time for proactive activities and not fall into the firefighting trap. Each week, Jeffrey will be interviewing guests from the technology, Service Man...
12 Apr 20216min
Service Management Leadership - Alignment of Business Continuity and Disaster Recovery
Just a brief video about how business continuity and disaster recovery must be aligned. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity l...
9 Apr 20216min
Second Annual Global ITAM Summit - Breakout Session - Pamela Fulmer
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Pam shares her legal expertise. Each ...
8 Apr 202130min
Morning Tea with Jeffrey - Strategic Thought For ITIL4 Transformation
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
7 Apr 20216min
Service Management Leadership - Software Asset Management Partnering with Information Security
Just a brief video about how information security is a strategic partner of software asset management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busine...
6 Apr 20216min
Service Management Leadership - Quest for Improvement
Just a brief video about how improvement can be simple and successful. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communi...
5 Apr 20216min
Second Annual Global ITAM Summit - Breakout Session - Rory Canavan
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Rory shares his expertise on Software...
1 Apr 202125min
