Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

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Episoder(1195)

Why I Named My New Book "ITIL4: The New Frontier:

Why I Named My New Book "ITIL4: The New Frontier:

A brief podcast of why Jeffrey Tefertiller named his new book "ITIL4: The New Frontier". If your organization needs help adopting ITIL4, reach out to Jeffrey to schedule a no-hassle conversation. Subs...

12 Mai 20213min

Morning Tea with Jeffrey - Value Streams

Morning Tea with Jeffrey - Value Streams

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...

12 Mai 20215min

Service Management Leadership - The Goalposts are Moving

Service Management Leadership - The Goalposts are Moving

A brief discussion about the moving goalposts. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...

11 Mai 20214min

Service Management Leadership - Theory versus Practice

Service Management Leadership - Theory versus Practice

A brief discussion about Theory versus Practice. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as n...

10 Mai 20216min

Second Annual Global ITAM Summit - Breakout Session - David Foxen

Second Annual Global ITAM Summit - Breakout Session - David Foxen

The Global ITAM Summit is a knowledge-sharing event with a panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, David shares his IT Asset Managemen...

6 Mai 202132min

Morning Tea with Jeffrey - How Do We Improve Leadership Decision-Making

Morning Tea with Jeffrey - How Do We Improve Leadership Decision-Making

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...

5 Mai 20214min

Why I Decided To Write The Book "ITIL4: The New Frontier:

Why I Decided To Write The Book "ITIL4: The New Frontier:

A brief podcast of why Jeffrey Tefertiller wrote his new book. If your organization needs help adopting ITIL4, reach out to Jeffrey to schedule a no-hassle conversation. Subscribe to this podcast ...

5 Mai 20214min

Service Management Leadership - ITIL4 Concepts of Demand and Opportunity

Service Management Leadership - ITIL4 Concepts of Demand and Opportunity

A brief discussion about the need to understand Demands and Opportunities. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership com...

4 Mai 20214min

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