Ep 61: “Moving Organizations From Reactive To Proactive Thinking” – Jon Hansen, Part 2
In this episode, Jon Hansen and I continue our in-depth exploration of collaboration and interconnectedness, examining how organizations can transition from reactive to proactive thinking. We discuss ...
24 Jul 202537min
Service Management Leadership - Part 4 of Series on IT Experience
In this episode, Jeffrey discusses Part 4 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on the topic of experience during requests. Each week, Jeffrey will be sharing ...
21 Jul 20255min
“You Don’t Have to Build It to Lead It: The Power of Support Roles in Tech” – Rina Brahmbhatt and Hind Diouani
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
18 Jul 202510min
Service Management Leadership - ITIL4 4 Dimensions
In this episode, Jeffrey discusses the ITIL4 4 Dimensions of Service ManagementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffre...
17 Jul 20254min
Service Management Leadership - Part 3 of Series on IT Experience
In this episode, Jeffrey discusses Part 3 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on the topic of experience during incidents. Each week, Jeffrey will be sharing...
14 Jul 20255min
Musician, Teacher and ITSM Professional - Final thoughts with Rina Brahmbhatt and Karen Brusch
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
11 Jul 202512min
Service Management Leadership - Is it Innovation or Improvement?
A brief discussion about the tension between innovation and improvementEach week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Busine...
10 Jul 20256min
Ep 60: "On Collaboration and Communication" - Jon Hansen
In Episode 60, I sit down with Jon, a procurement expert with over 40 years of experience, to explore why organizations struggle with collaboration and communication. Through compelling real-world exa...
10 Jul 202528min
