Service Management Leadership - Part 2 of Series on IT Experience
In this episode, Jeffrey discusses Part 2 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on IT Support. Each week, Jeffrey will be sharing his knowledge on Service Deli...
7 Jul 20255min
Service Management Leadership - ITSM Assessments
In this episode, Jeffrey discusses ITSM AssessmentsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service ...
3 Jul 20256min
Service Management Leadership - Part 1 of Series on IT Experience
In this episode, Jeffrey discusses Part 1 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is the preview to the series with great nuggets thrown in. Each week, Jeffrey will...
30 Jun 20256min
Service Management Leadership - You're Doing It Even If Not Called By the Same Name
In this episode, Jeffrey discusses that you are doing service management even if you do not call it service managementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and...
26 Jun 20255min
Service Management Leadership - Part 2 - Building a Business Continuity Program
In this episode, Jeffrey discusses Part 2 on how to build a business continuity programEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)...
23 Jun 20257min
Service Management Leadership - ITIL4 Practices
In this episode, Jeffrey discusses ITIL4 PracticesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service M...
19 Jun 20256min
Ep 59: “Getting Beyond Fear” – David Flesh, Part 3
In the final segment of our conversation, David Flesh and I explore how to transform fear-driven reactions during economic storms into strategic opportunities. We discuss moving beyond traditional cos...
19 Jun 202524min
Service Management Leadership - Part 1 - Building a Business Continuity Program
In this episode, Jeffrey discusses Part 1 on how to build a business continuity programEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)...
16 Jun 20259min
