Service Management Leadership - How to Calculate Service Costing According to Gen AI
In this episode, Jeffrey discusses a method for service costing. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the found...
1 Mai 20257min
Ep 52: "The Ethics of AI" - James Finister, Part 1
In this episode kengon engages with AI ethics expert James Finister in a thought-provoking discussion about Anthropic's study, suggesting Claude has developed a moral framework. James shares insights ...
1 Mai 202525min
Service Management Leadership - Mapping Dependencies
In this episode, Jeffrey discusses how to map dependencies for service delivery. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeff...
28 Apr 20258min
Rina Brahmbhatt and Priyanka Sharma - Episode 3
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
25 Apr 20258min
Service Management Leadership - Service Management Metrics According to Gen AI
In this episode, Jeffrey discusses a perspective on service management metrics. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffr...
24 Apr 202511min
Ep 51: "The Wrap Up" - Tracy Berry, Part 3
In this episode, kengon finishes up his conversation with Tracy Berry on competitive intelligence. This one's a bit shorter than usual. You're welcome! :-)
24 Apr 202517min
Service Management Leadership - How Best To Operationalize Projects
In this episode, Jeffrey discusses how to operationalize modernization and other projects. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursd...
21 Apr 20258min
Service Management Leadership - How to Perform Root-Cause Analysis According to Gen AI
In this episode, Jeffrey discusses a method to Problem Management root-cause analysis (RCA). Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thur...
17 Apr 20258min
