Service Management Leadership - How to Perform Root-Cause Analysis According to Gen AI
In this episode, Jeffrey discusses a method to Problem Management root-cause analysis (RCA). Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thur...
17 Apr 20258min
Service Management Leadership - Prioritizing Service Delivery Projects
In this episode, Jeffrey discusses how to prioritize Service Delivery projects. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffr...
14 Apr 20257min
Rina Brahmbhatt and Priyanka Sharma - Episode 1
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
11 Apr 202510min
Ep 50: “Getting Started with CI” – Tracy Berry, Part 2
In this episode kengon continues his conversation with Tracy Berry on competitive intelligence
10 Apr 202520min
Service Management Leadership - Reasons Why Modernization Projects Fail
In this episode, Jeffrey discusses why many most modernization efforts fail. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey ...
7 Apr 20258min
Rina Brahmbhatt and David Cannon - Full Episode
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
4 Apr 20251h
Service Management Leadership - How to Transition to ITIL4 According to Gen AI
In this episode, Jeffrey discusses a path to ITIL4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service...
3 Apr 20258min
Ep 49: "Competitive Intelligence" - Tracy Berry
In this episode, kengon talks with his long-time friend and collaborator Tracy Berry on competitive intelligence and why it's more important today than ever.
2 Apr 202525min
