Service Management Leadership - Forgotten Aspect of Modernization Efforts
In this episode, Jeffrey discusses the forgotten aspect in most modernization efforts.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)....
31 Mar 20255min
David Cannon and Rina Brambhatt - ServiceNotes Episode 6
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
28 Mar 20259min
Service Management Leadership - Knowledge Management
In this episode, Jeffrey discusses the three important reasons to invest in a knowledge management program.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Ma...
27 Mar 20255min
Ep 48: Framework Lifecycle Assessment Model
Organizations have been using frameworks like ITIL, DevOps, Agile and other similar offers for decades. We've not had a means of determining whether or not they are keeping pace with what's happening ...
26 Mar 202518min
Service Management Leadership - Goldman Sachs AI Use Case
In this episode, Jeffrey discusses an interesting AI use case from Goldman Sachs.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffr...
24 Mar 20256min
Rina Brarhmbhatt and David Cannon - Episode 5
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
21 Mar 202514min
Service Management Leadership - The Difficulty of a Quality CMDB
In this episode, Jeffrey discusses the unspoken ways to improve your CMDB.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is t...
20 Mar 20254min
Ep 47: "AI Literacy" — Bruce Daley, Part 2
In this episode kengon finishes up his conversation with Bruce Daley, talking about LLMs, output veracity, and the growing need for AI literacy in the workplace.
20 Mar 202520min
