Service Management Leadership - Modernization Initiatives Success Criteria
In this episode, Jeffrey discusses the success criteria of modernization efforts.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffr...
17 Mar 20255min
David Cannon and Rina Brahmbhatt - Episode 4
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
14 Mar 202519min
Service Management Leadership - Jeffrey's Lessons Learned
In this episode, Jeffrey discusses the three things he learned while working at a very large firm. You will love this episode!Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mond...
13 Mar 20257min
Ep 46: “AI: If You Build It, Will They Come?” – Bruce Daley
In this episode kengon talks with Bruce Daley about life as an analyst, what it's like to be the founder of an AI startup, and why he's enthusiastic about LLMs
13 Mar 202522min
Service Management Leadership - BC-DR Alignment
In this episode, Jeffrey discusses the need to align Business Continuity with Disaster Recovery and with Service Delivery.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays)...
10 Mar 20255min
David Cannon and Rina Brahmbhatt - Episode 3
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
7 Mar 20255min
Service Management Leadership - Service Management Success
In this episode, Jeffrey discusses how success will look differently in every organization.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursd...
6 Mar 20256min
Ep 45: "AR Meets AI" -- Leonard Goffe [UPDATED]
In this episode, kengon talks with Leonard Goffe about all things Analyst Relations and also where it intersects with AI, including some guidance for those who may be interested in getting started in ...
6 Mar 202532min
