Service Management Leadership - Jevons Paradox
In this episode, Jeffrey discusses the Jevons Paradox or Jevons Effect.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the ...
3 Mar 20255min
Rina Brahmbhatt and David Cannon - Episode 2
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
28 Feb 202510min
Service Management Leadership - State of AI in IT, Part 4
In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 4 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (T...
27 Feb 20256min
Ep 44: Kairos Learning: Driving Proactive Skill Development
In this Episode, kengon lays out the rationale for and a brief description of a new model for learning, training, and development called Kairos Learning. This is a new approach that he's been working ...
27 Feb 202514min
Service Management Leadership - Operational Resilience, Part 4
In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 4 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service ...
24 Feb 20257min
David Cannon and Rina - Service Notes Episode 1
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
21 Feb 202513min
Service Management Leadership - State of AI in IT, Part 3
In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 3 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (T...
20 Feb 20256min
Ep 43: “Legal Stuff and Deepfakes, Oh my!” – Matt Stamper, Part 3
In this episode kengon finishes up his conversation with Matt Stamper. It's a bit longer than normal, so be prepared! Terms of Service, privacy policies, Deepfakes -- yup, it's in here.
20 Feb 202536min
