Service Management Leadership - Celebration!
In this episode, Jeffrey discusses celebrating wins. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Serv...
4 Jul 20243min
Service Management Leadership - Service Delivery - "Turning Fragility Into Agility"
In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility Into Agility", published June 26. Here is the link to purchase for $.99: https://www.amazon....
1 Jul 20247min
Service Management Leadership - Guest Host Luigi Ferri Talking About Issue Register
Luigi Ferri takes the mic to talk about Issue Register in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week...
28 Jun 20244min
Service Management Leadership - Service Delivery
In this episode, Jeffrey discusses service delivery. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Serv...
27 Jun 20248min
Ep 21 - "What Do You Think?" - Curating A Point Of View
In this episode, kengon builds upon the work done in Ep 07 to talk about how to craft and curate a point of view. Roll up your sleeves and get ready to get to work!
26 Jun 202414min
Service Management Leadership - Service Delivery Issues
In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility to Agility", coming out June 26. Each week, Jeffrey will be sharing his knowledge on Service...
24 Jun 202410min
Service Management Leadership - Guest Host Luigi Ferri Talking About Management by Objectives
Luigi Ferri takes the mic to talk about Management by Objectives in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice ...
21 Jun 20243min
Service Management Leadership - Think Like a Coin Counter
In this episode, Jeffrey discusses Change Management Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Serv...
20 Jun 20245min
