Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

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Episoder(1187)

Global ITAM Summit - Starring Pamela Fulmer Discussing the Legal Aspects of Software Asset Management

Global ITAM Summit - Starring Pamela Fulmer Discussing the Legal Aspects of Software Asset Management

Pamela Fulmer is an Attorney specializing in the legal aspects of Software Asset Management. She has tremendous expertise in the area, protecting organizations from the predatory practices of software...

16 Mai 202435min

Ep. 15 - "Let The Robot Do It" - Dr. Mauricio Corona, Part 1

Ep. 15 - "Let The Robot Do It" - Dr. Mauricio Corona, Part 1

In this episode, kengon starts a multipart conversation with Dr. Mauricio Corona on robotics and AI. There isn't always a straight line between an idea and where it ends up. This story is one example ...

15 Mai 202424min

Service Management Leadership - With Guest Stephen Taylor - Part 2

Service Management Leadership - With Guest Stephen Taylor - Part 2

In this episode, Stephen discusses artificial intelligence and machine learning and their relative impact to banking and other industries. Each week, Jeffrey will be sharing his knowledge on Service ...

13 Mai 202424min

Global ITAM Summit - Starring Craig Guarente Discussing Oracle Software Optimization

Global ITAM Summit - Starring Craig Guarente Discussing Oracle Software Optimization

Craig is the founder of Palisade Compliance, an organization established to help companies optimize their Oracle software licensing.

9 Mai 202433min

Ep 14 - Mental Health in IT

Ep 14 - Mental Health in IT

In this episode, kengon starts a conversation with Daniel Breston on the importance of addressing mental health concerns for those working in/around IT. This is the longest episode yet, but one that r...

8 Mai 202450min

Service Management Leadership - With Guest Stephen Taylor - Part 1

Service Management Leadership - With Guest Stephen Taylor - Part 1

In this episode, Stephen shares how he helped build a unique banking platform. He also discusses complexity and risk and the regulatory aspects of banking Each week, Jeffrey will be sharing his knowl...

6 Mai 202418min

Global ITAM Summit - All Six Sessions

Global ITAM Summit - All Six Sessions

Thank you for listening to the Global ITAM Summit. Each of these presentations will re-air in the coming weeks. Make sure that you show your support for these outstanding guests willing to share thei...

2 Mai 20242h 52min

Ep 13 - Cultural Factors and Collaboration

Ep 13 - Cultural Factors and Collaboration

In this episode, kengon talks about some recent events and readings which address the impact of cultural factors on how team members collaborate. It has the benefit of being slightly shorter than the ...

1 Mai 202411min

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