Service Management Leadership - Doing Change Mgmt Better
In this episode, Jeffrey discusses doing Change Management better.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Se...
2 Apr 5min
Service Management Leadership - Managed Services
In this episode, Jeffrey discusses managed services.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery...
30 Mar 7min
Service Management Leadership - Value of the CMDB
In this episode, Jeffrey discusses the value of the CMDB.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Del...
26 Mar 3min
Service Management Leadership - We Need More Knowledge
In this episode, Jeffrey discusses the need for more knowledge in our technology organizations.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will b...
23 Mar 4min
Service Management Leadership - Three Things To Know About Modernization Projects
In this episode, Jeffrey discusses three things leaders must know about modernization projects.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will b...
19 Mar 4min
Service Management Leadership - Stakeholder Management
In this episode, Jeffrey discusses stakeholder management.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service De...
16 Mar 5min
Service Management Leadership - Should We Rethink Our Support Models?
In this episode, Jeffrey discusses the possibility of rethinking our current support model that was developed decades ago.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.u...
12 Mar 6min
Service Management Leadership - Security is Risk Acceptance
In this episode, Jeffrey discusses cybersecurity/information security.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge o...
9 Mar 5min
