Service Management Leadership - Culture
In this episode, Jeffrey discusses the need to cultivate culture.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Ser...
18 Jun 2min
Service Management Leadership - Metrics
In this episode, Jeffrey discusses metrics.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays...
15 Jun 6min
Service Management Leadership - The Need For Speed
In this episode, Jeffrey discusses the need for speed.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delive...
11 Jun 7min
Service Management Leadership - A Parable
In this episode, Jeffrey discusses a parable about consultancies.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Ser...
8 Jun 4min
Service Management Leadership - A Story About Asset Management
In this episode, Jeffrey discusses an Asset Management story.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service...
4 Jun 4min
Service Management Leadership - Beekeepers' Discovery
In this episode, Jeffrey discusses wa story about some French beekepers in 2012.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his k...
1 Jun 4min
Service Management Leadership - What is transformation?
In this episode, Jeffrey discusses what he sees in the consulting world's version of transformation.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey w...
28 Mai 4min
Service Management Leadership - A Day To Remember
In this episode, Jeffrey discusses Memorial Day (in the US) and offers a call to remember.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sha...
25 Mai 2min
