Service Management Leadership - Transformations are NOT Projects
In this episode, Jeffrey discusses the differences between projects and transformationsEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharin...
16 Jul 10min
Service Management Leadership - Celebrate
In this episode, Jeffrey asks that we celebrate with him today on this special occasion.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be shari...
13 Jul 6min
Service Management Leadership - Finite Resources
In this episode, Jeffrey discusses finite resources.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery...
9 Jul 2min
Service Management Leadership - Ted Williams Mindset
In this episode, Jeffrey discusses the Ted Williams mindset.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service ...
6 Jul 4min
Service Management Leadership - A Story
In this episode, Jeffrey discusses a story about a husband and wife and how the story relates to our corporate technical world..Email Jeffrey with any questions or feedback (jtefertiller@servicemanage...
2 Jul 4min
Service Management Leadership - Increasing Complexity
In this episode, Jeffrey discusses the increasing complexity.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service...
29 Jun 4min
Service Management Leadership - OCM
In this episode, Jeffrey discusses the need to emphasize OCM, Organizational Change Management.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will b...
25 Jun 5min
Service Management Leadership - Define What Good Looks Like
In this episode, Jeffrey discusses the need to define what good looks like.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowle...
22 Jun 5min
