Service Management Leadership - How Much Has Your Technology Changed?
In this episode, Jeffrey asks how each organizations' technology has changedEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowl...
13 Aug 4min
Service Management Leadership - Why Transformations Fail
In this episode, Jeffrey discusses why transformations failEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service D...
10 Aug 7min
Service Management Leadership - Past, Present, & Future of Technology
In this episode, Jeffrey tells a story of old that relates to today and tomorrowEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his k...
6 Aug 4min
Service Management Leadership - Green Is Not Always Great
In this episode, Jeffrey discusses how green is not always greatEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Serv...
3 Aug 4min
Service Management Leadership - Sticky Metrics
In this episode, Jeffrey discusses sticky metricsEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (M...
30 Jul 6min
Service Management Leadership - Great AI and CMDB Demands Great Data
In this episode, Jeffrey discusses how great AI and CMDB demand great dataEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowled...
27 Jul 3min
Service Management Leadership - Why Industry Experience is Overrated
In this episode, Jeffrey discusses why industry experience is overratedEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge ...
23 Jul 5min
Service Management Leadership - Agile Transformation
In this episode, Jeffrey discusses the Agile TransformationEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service D...
20 Jul 5min
