EP 22 The importance of change management and communications for GBS, with Emma Beaumont
In this episode of SSONext, host Barbara Hodge sits down with Emma Beaumont to talk about all things change management, and its pivotal importance for GBS leaders. A serial networker with a passion fo...
31 Okt 202223min
EP21 The state of GBS as we head into a recession, with Tom Bangemann
Welcome back to SSONext! This is part 2 of an in-depth mini-series where host Barbara Hodge sits down with Tom Bangemann, Head of Data Development & Research at SSON Research & Analytics. Tom brings p...
24 Okt 202228min
EP20 Why GBS must refocus on location with Tom Bangemann
In this episode of SSONext, host Barbara Hodge sits down with Tom Bangemann, an experienced manager, coach, mentor and board member with a proven content and executive track record. Tom is Head of Dat...
17 Okt 202228min
EP19 The pivotal importance of the 'right mindset' towards automation in GBS, with David Hughes
In this episode of SSONext, host Barbara Hodge sits down with David Hughes, Shared Services Director for Bidvest Noonan, a leading facilities management business in the UK, providing Finance and HR su...
10 Okt 202226min
EP18 How Do We Scale RPA Effectively? featuring Joe Peri
In this episode of SSONext, host Barbara Hodge sits down with Joe Peri, Chief Automation Officer at Change Healthcare. Joe is a go-to expert for all things intelligent automation (IA) and RPA (robotic...
3 Okt 202225min
EP17 "Why Intelligent Automation is Not a Strategy" – with IA expert Lee Coulter
What Can Intelligent Automation do for GBS? Beyond Transactional Efficiency to Digital Transformation In this episode of SSONext, host Barbara Hodge sits down with Lee Coulter, a veteran of GBS and de...
26 Sep 202229min
EP16 Why Successful GBS Runs on Technology with Matt Wright
In this episode of SSONext, host Barbara Hodge sits down with Matt Wright, Senior Vice President, Customer Success, at AppZen Inc. Matt is a seasoned leader with over 26 years in the field of custome...
19 Sep 202231min
EP15 How to read the 'data' tea leaves – and decide on the best action
Welcome back to SSONext! Hosts Barbara Hodge and Jordan Mullins sit down to chat about DATA on this episode. Specifically, how SSON uses all that data it collects through surveys over the year. The fa...
22 Aug 202222min
