Episode 16: Creators at the Core - How Artlist Reinvents Customer Support (Hayley Johnson)
What does it take to build a support team that’s not just answering tickets, but actually shaping the future of customer experience? In this episode, Hayley Johnson (Head of Customer Success at Artlis...
23 Jul 202536min
Episode 16: How to Elevate Your Super Users Into Support Champions?
What if your most vocal critics could become your best support agents? 🚀Nadav Chomed from Elementor reveals how they transformed their CSAT from 1.5 to 4.3 in ONE WEEK by recruiting super users direc...
9 Jul 202538min
Episode 15: Amplifying the Customer’s Voice (Gil Perlman, Head of Customer Experience @ Riverside.fm)
Is your organization truly listening to customers, or is their feedback disappearing into a black hole?In today's episode, hosts Nadav Kemper (CEO, Quack) and CX expert Doron Pryluk welcome Gil Perlma...
10 Apr 202537min
Episode 14: Making Customer Support a Dream Job - The Monday.com Way
Join us for a captivating episode of The Future of CX, hosted by Nadav Kemper, CEO of Quack, and Doron Pryluk, seasoned CX executive. In this insightful conversation, Natalie Margolin, VP of Customer ...
26 Mar 202545min
Episode 13: Can Support Leaders Trust AI? Bridging the Confidence Gap with Yoni Voronov
Are customer support leaders really ready to trust AI to handle their most critical tasks? In this thought-provoking episode, hosts Nadav Kemper (CEO, Quack) and seasoned CX expert Doron Pryluk sit do...
5 Mar 202536min
Episode 12: Pontera's Blueprint for High-Touch & High-ROI CX
How do you deliver high-touch customer support at scale - without losing efficiency? In this episode of The Future of CX, we sit down with Cynthia Gordon, Senior Director of Customer Support at Ponter...
19 Feb 202533min
Episode 11: Turning Frustrated Customers Into Your Biggest Asset (Yael Shemer, Tulu)
What if your most frustrated customers could become your greatest allies? 🤔 In this episode, Yael Schemer, Co-founder & CCO of Tulu, joins hosts Nadav Kemper and Doron Pryluk to share the secrets b...
5 Feb 202539min
Episode 10: How to Scale CX Teams Without Scaling Costs?
Scaling CX teams without skyrocketing costs? Sounds impossible, right? Not for Gil Almog. In our latest episode, Nadav and Doron sit down with Gil Almog, Senior VP of Customer Experience at Guesty, ...
22 Jan 202538min
