How Can CX Data Transform Your Product Roadmap?
🎙️ CX leaders, are you ready to turn your data into gold? On the latest episode of The Future of CX podcast, Effie Arman - seasoned CX expert with experience at Monday and Loox - shares how to harn...
15 Jan 202540min
Episode 8: Building a Lean & Mean Support Machine: Lessons from SimilarWeb’s CHARM Approach (Yael Oppenheim)
In Episode 8 of The Future of CX Podcast, we sit down with Yael Oppenheim, Head of Support at SimilarWeb, to unpack her innovative CHARM framework—a lean, systematic approach to managing customer supp...
8 Jan 202533min
Episode 7: Leveraging data to improve our CX (Eyal Ronel)
Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone wor...
5 Des 202450min
Episode 6: Mastering CX with Practical Actions (Ori Sandler)
Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone wor...
31 Okt 202434min
Episode 5: Customer 360 to Enable Personalized CX (Karen Geva)
Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone wor...
18 Sep 202435min
Episode 4: CX in High Touch Environment for Low Tech Users (Ophir Shay)
Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone wor...
5 Sep 202446min
Episode 3: Technology's/AI’s Role in Shaping CX (Idan Zalzberg)
Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone wor...
25 Jul 202446min
Episode 2: The Human Touch in a Digital World (Marina Champagner)
Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone wor...
8 Jul 202432min
