Driving Excellence in IT Service Delivery: Strategies and Solutions
In this thought-provoking podcast episode, Jeffrey Tefertiller addresses the critical challenges and inefficiencies in IT Service Delivery that many organizations face today. Emphasizing the need for ...
3 Mai 20249min
What is the ROI of ITIL in a small and medium-sized business?
In this episode of The ITSM Practice Podcast, host Luigi Ferri delves into the vital aspect of Return on Investment (ROI) in ITIL, emphasizing its importance in evaluating the financial efficiency of ...
30 Apr 202410min
Understanding Threat Modeling in IT Security
Explore the critical aspects of threat modeling in this engaging episode of the ITSM Practice podcast with Luigi Ferri. Discover the significance of proactive security measures, the types of threats i...
23 Apr 202414min
Risk Appetite vs. Risk Tolerance: What is the Difference?
In this episode of the ITSM Practice podcast, Luigi Ferri delves into the critical distinctions between Risk Appetite and Risk Tolerance, emphasizing their pivotal roles in strategic decision-making. ...
16 Apr 202417min
What are common IT Security program issues with suppliers?
In this ITSM Practice podcast episode, Luigi Ferri dives into the challenges and solutions for managing IT Security Programs with suppliers. Highlighting the importance of establishing a comprehensive...
9 Apr 202413min
How challenging is it for SMEs to implement ITIL Configuration Management Systems and CMDB?
In this episode of "The ITSM Practice" podcast, Luigi Ferri delves into the complexities of Configuration Management Systems (CMS) and Configuration Management Databases (CMDB), crucial for SMEs. With...
2 Apr 202421min
How do you select the right ITSM tools for your organization?
In this episode of "The ITSM Practice Podcast," Luigi Ferri delves into the crucial aspect of selecting the right ITSM tool, highlighting the importance of aligning technology with your organization's...
26 Mar 202410min
Do you need Disaster Recovery?
In this episode of The ITSM Practice Podcast, we dive deep into the essence of Disaster Recovery in IT, emphasizing its significance in ensuring business continuity amidst adversities like cyber-attac...
19 Mar 20247min
